In July 2022, amendments to the Privacy Act 1988 introduce Financial Hardship Information (FHI) as a new category of information, which will be displayed on consumer credit reports alongside Repayment History Information (RHI).If you would like to speak with the Debt Management Solutions team, you can contact them on 1800 931 356 from 9am-9pm, Monday – Friday (AEST), except public holidays.įor general advice on managing expenses and your money you can also find helpful tools and tips on the Money Smart website . Ability to transact post your Financial Hardship assistance will be based on your card or account status. Your card / account may be suspended from the time we receive your application for hardship assistance, and if approved, during the entire period you are on financial hardship.An insurance policy wouldn't preclude you from applying for financial hardship assistance if you still require it. If you have been or are still paying for insurance on your Credit Card, the transaction details of your insurance payment on your account statement may indicate the name of the insurer you need to contact. If you have Account Cover Plus or other insurance on your Credit Card account(s) or Personal Loan product(s), you may be eligible to make a claim with the insurer.If we do require supporting documents we will let you know. You are not required to provide supporting documents at the time you submit your application.Once we have received your completed application form, one of our representatives will contact you to discuss your situation and solutions that may be available to assist you. If you do not require hardship assistance on all of your accounts, please do not submit an online form and contact our hardship team on 1800 931 356. Buy Now Pay Later issued by Diners Club Pty Ltd (now part of NAB), this hardship application will also be applied to any or all of those accounts as well.
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